FAQs
Answers to your most frequently asked questions
Working with Us
1. How do I order from Woodstock ?
To initiate an order, you’ll need to book a consultation with us - whether in-person at our showroom in Siliguri, or Online.
You can do that by clicking here.
After the initial meeting, we’ll send an engineer over for a site visit and measurements, after which we’ll send you a general estimate for your build.
2. How much does the site visit cost ?
The site visit does not have an exclusive cost.
However, initiating a site visit requires an advance of ₹ 500 for local visits, ₹ 1000 for outstation, and ₹ 1500 for areas outside a 100km radius.
3. How long does it take to complete a kitchen ?
A kitchen takes from 15 - 30 work days to complete. This duration starts from the date of initiation (advance payment).
The total timeline, from first measurement to final delivery, usually takes 3 months, factoring your home’s tiling, flooring and civil work happens at expected speeds.
4. What is the payment breakdown for a kitchen project ?
A The payment schedule is as follows:
50% - Advance payment
40% - Before installation
10% - After Completion
5. Can I order a Woodstock kitchen outside of Siliguri ?
Our Showroom and manufacturing is based in Siliguri.
But you can order a Woodstock Kitchen in Bhutan, Nepal, Bihar, Assam, Sikkim and North Bengal.
Book a call with us to know if your home lies within our service area.
Warranties and Returns
1. Does Woodstock offer warranties on its products ?
Woodstock offers a warranty of 7 years on all kitchen projects. This includes repair and replacement services for anything apart from physical damage.
All appliance warranties are provided by their respective brands.
2. What is your return policy ?
Every Woodstock kitchen is custom-made according to your need and taste. Due to this we cannot accept returns or cancellations after we start manufacturing.
If a cancellation is raised before manufacturing begins, the advance may be returned, after deducting any incurred expenses.
3. How long does it take to complete a kitchen ?
A kitchen takes from 15 - 30 work days to complete. This duration starts from the date of initiation (advance payment).
The total timeline, from first measurement to final delivery, usually takes 3 months, factoring your home’s tiling, flooring and civil work happens at expected speeds.
Miscellaneous
1. Do you sell Wardrobes ?
Yes. Woodstock also manufactures and provides wardrobe and cabinet solutions.
2. Does Woodstock sell Air Conditioning ?
Yes. Through our parent company - Shah Electronics, we provide Air Conditioning services in the retail, wholesale and project based sectors.
Talk to our representatives to learn how we can help you.
3. Does Woodstock have a showroom I can visit to view products ?
You can visit the Woodstock showroom at Iskon More, Siliguri, West Bengal.
Book a Showroom Visit by pressing the button below.